Contact Us
Need help with an order, a pre-order or a product? Contact Obsidia Collectables using the form below and your message will go straight to our team. We are an Australian online store for genuine trading card games and collectables, and we are happy to help collectors, players and parents alike.
Contact Obsidia Collectables online
Fill in your name, email address and message. Your phone number is optional, so only add it if you would like a call back. We reply by email, so please double-check your address before you send.
Email Obsidia Collectables
Prefer to write an email? You can also contact Obsidia Collectables at sales@obsidiacollectables.com.au. Include as much detail as you can. Every enquiry is read by a real person on our team.
How we can help
- Orders and order updates, including changes to an order you have just placed
- Pre-orders and release dates for upcoming sets
- Product questions, such as booster box contents or which language a product is in
- Stock requests for a set or product you can’t find in the store
- Sealed case and bulk enquiries for clubs, breakers and collectors
Before you get in touch
When you contact Obsidia Collectables about an existing order, include your order number so we can find it quickly. You can see your orders at any time in My account. For product questions, add the product name or a link from our store, or browse our pre-orders for the latest release dates.
Contact FAQ
How quickly will you reply when I contact Obsidia Collectables?
We aim to reply to every message as soon as possible. Enquiries sent through the form and by email reach the same inbox, so there is no need to send both.
Can I speak to someone by phone?
The quickest way to reach us is the form or email. If you would prefer a call, add your phone number to the form and let us know a good time to call.
What are my rights as a customer?
Every purchase from Obsidia Collectables is covered by Australian Consumer Law. You can read more about your consumer guarantees on the ACCC website.