Privacy Policy
This Privacy Policy explains how Obsidia Collectables collects, uses, stores and protects your personal information when you visit obsidiacollectables.com.au, create an account, place an order or contact us. We are an Australian online store for genuine trading card games and collectables, and we handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
By using our website or placing an order, you agree to your information being handled as described in this Privacy Policy. The answers below cover the questions customers ask most.
What personal information do we collect?
Depending on how you use our store, we may collect:
- Contact details: your name, email address and phone number.
- Delivery and billing details: your shipping and billing addresses.
- Order details: the products you buy or pre-order, your order history and any notes you add at checkout.
- Account details: your username and password if you create an account. Passwords are stored in a secure, hashed form.
- Messages: anything you send us through our contact form, live chat, WhatsApp or email.
- Technical information: your IP address, browser and device type, the pages you view and how you arrived at our site.
We do not collect or store your full card number. Payments are handled by secure third-party payment providers.
How do we collect your information?
We collect most information directly from you when you create an account, place an order, sign up for emails or contact us. Some technical information is collected automatically through cookies as you browse. We may also receive limited information from payment providers and delivery carriers, such as payment confirmations and tracking updates.
Why do we use your personal information?
Under this Privacy Policy, we use your information to:
- process, pack and deliver your orders and pre-orders
- send order confirmations, shipping updates and release news about products you have ordered
- manage your account and answer your questions
- handle refunds and returns under our Refund and Returns Policy
- prevent fraud and keep our store secure
- meet our legal, tax and accounting obligations
- understand how the site is used so we can improve it
We only use your information for these purposes or for related purposes you would reasonably expect, unless you agree otherwise or the law allows it.
Do we send marketing emails?
Only if you choose to receive them. If you opt in, we may email you about new releases, restocks, pre-orders and special offers. Every marketing email includes an unsubscribe link, and you can ask us to stop at any time. Order and service emails, such as receipts and shipping updates, are still sent because they are needed to complete your purchase.
How do we use cookies?
Cookies are small files saved by your browser. Our store uses:
- essential cookies that keep items in your cart, remember your login and keep checkout secure
- order attribution cookies from WooCommerce, which record how you found our store, for example through a search engine or a link
- live chat cookies from Smartsupp, which keep your chat open as you move between pages
You can block or delete cookies in your browser settings, but parts of the store, such as the cart and checkout, may not work without them.
Who do we share your information with?
We only share personal information with trusted service providers that help us run the store, and only as much as they need:
- payment providers that process your payment securely
- delivery carriers that deliver your order
- our website hosting and email delivery providers
- Smartsupp, our live chat provider, if you use live chat
- WhatsApp (Meta), if you choose to message us on WhatsApp
- Google Fonts, which delivers the fonts on our site and receives your IP address
We may also disclose information when the law requires it, for example to a government agency. We never sell or rent your personal information, and every provider is expected to protect it in a way that matches this Privacy Policy.
Is your information stored overseas?
Some of our service providers store or process data outside Australia, including in the United States and countries in the European Union. When this happens, we take reasonable steps to make sure your information is handled consistently with this Privacy Policy and the Australian Privacy Principles.
How do we store and protect your information?
Our website uses an encrypted HTTPS connection, and access to customer information is limited to people who need it to run the store. We keep personal information only for as long as we need it, including to meet tax and record-keeping rules, and then securely delete or de-identify it.
How can you access or correct your information?
You can view and update your details at any time in My account. You can also email us to ask for a copy of the personal information we hold about you, to correct it or to close your account. We may need to confirm your identity first, and we usually respond within 30 days.
How do you make a privacy complaint?
If you think we have mishandled your personal information, email sales@obsidiacollectables.com.au with the details. We will look into your complaint and reply within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
Updates to this Privacy Policy
We may update this Privacy Policy when our store, services or the law changes. The current version is always published on this page, and continuing to use our store means you accept the updated Privacy Policy.
Contact us about this Privacy Policy
For any question about this Privacy Policy or your personal information, email sales@obsidiacollectables.com.au or send a message through our contact page.
